About this notice

This notice explains how the public BackChat website processes limited technical information needed to operate securely.

It does not replace the privacy information that may apply when you use the BackChat application or another BackChat service.

Information we process

When you visit this website, limited technical information may be processed automatically. This can include your IP address, browser type, requested pages and resources, the date and time of requests, and basic diagnostic information.

If you use the contact form on this website, we process your name, email address, message content, and limited technical information needed for security and delivery.

We use that information only to review and respond to the enquiry. It is not used for marketing unless you separately agree elsewhere.

Server logs

Our web server records access logs. These may contain technical information such as IP address, browser type and requested pages.

We use this information for security, troubleshooting and the operation of the website.

Essential cookies

This website is currently intended to operate without non-essential cookies. During our technical review, no browser cookies were observed during an anonymous visit.

If essential technical cookies become necessary for the website to function, we will update our Cookie Notice.

Website security

We use technical measures, including server logging and software maintenance, to help protect the website and investigate misuse or faults.

External links

This website may link to third-party websites. Those websites operate under their own terms and privacy information, and we do not control how they process information.

Google Shopping searches

Some product links open Google Shopping or Google Search. Google receives information under its own privacy terms when you choose to follow one of those links.

How long information is retained

Technical information is kept only for as long as reasonably necessary for security, troubleshooting and website operation, subject to applicable requirements.

Contact messages are not stored in WordPress. They are delivered to the relevant mailbox and kept there only for as long as reasonably necessary to handle the enquiry and any follow-up, subject to applicable requirements.

Your rights

Depending on where you live, you may have rights in relation to personal information.

If you want to ask about those rights:

Contact

Questions about this notice?